Returns & Exchanges
At Moon Pod, we want you to experience ultimate relaxation; if you are not completely satisfied, you can return your items within 365 days of delivery for a full refund or exchange.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
2
Prepare the Package
Place your Moon Pod and accessories in their original packaging, ensuring all items are securely sealed for transit.
3
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your box.
4
Drop Off and Refund
Hand over your package to the designated carrier; once we receive and inspect the item, your refund will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing